• Henry Vu

Resource Management KPIs You Should be Tracking

Good KPIs drive behavior and motivate performance across your resource base. When selecting which to use for your organization, make sure they are SMART - Specific, Measurable, Attainable, Realistic, and Time-bound. The three SMART metrics below will help you benchmark and improve resource management and capacity planning.

Planned vs Actual Time by Role

This metric compares the estimated amount of time a role will work on a project to the actual time spent. It will highlight if you are underestimating a role’s time commitment on a project and help you to better allocate resources and estimate future projects.

SMART Example: This year, Developers on a project will complete the project within a 10% range of their original project time estimate.

Resource Capacity

This metric compares the estimated amount of time a resource will be needed on a project and the amount of time they have available. It will highlight if resources are over-committed so you can re-assign tasks to different resources or hire additional resources. Taskray with Flux Capacity gives you the ability to view individual resource capacity and re-assign a task or group of tasks to a different resource in real-time.

SMART Example: All resources should maintain at least 5% availability for the quarter.

Resource Utilization

This metric compares utilization targets to actual time worked. It will highlight resource productivity and demand. To have an accurate measurement, you need to take into account paid time off and holidays. Taskray with Flux Capacity provides insight into resource utilization that automatically adjusts based on time away.

SMART Example: Onboarding Specialists will have 85% billable utilization for the quarter.

Tweet @_FluxCapacity and let us know which resource management metrics you track.